Premium Support for Microsoft 365
Microsoft 365 help from a local Honolulu team during Hawaii business hours.
What is included
- Adding and removing users, mailboxes, shared mailboxes, and aliases
- Password resets, unlocks, and MFA re-registration
- How-to help and troubleshooting for Outlook, OneDrive, Word, Excel, and PowerPoint
- License changes and assignments
- Opening and managing Microsoft support cases until resolved
- Security basics: MFA setup, help with suspicious email, and account security checks
- Defender and Intune help (Business Premium only)
Projects, on-site visits, hardware, migrations and after-hours emergencies are quoted separately.
What is quoted separately
Premium Support covers day-to-day Microsoft 365 help. These are scoped and quoted on their own, so you know what you are getting before work begins.
Projects
Defined pieces of work with a clear scope, scoped and quoted before work begins.
On-site visits
When someone needs to come to your office or site.
Hardware
Laptops, phones, networking gear, and other equipment.
Migrations
Moving mail, files, and users to Microsoft 365 or between environments.
After-hours emergencies
Urgent work outside Hawaii business hours.
Need more than Microsoft 365 help?
For broader coverage, we can arrange managed or co-managed IT through our partner network, scoped and quoted separately. Request a quote to talk it through.
Existing customers: get help
Already a Datasynchrony customer? Send us your request with a short description and, if it helps, a screenshot.
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